FAQs

Find answers on commonly asked questions here!

What is Matterport 3D Virtual Tour?

Matterport 3D Virtual Tour showcase goes far beyond your standard 360 tour. It’s the most realistic, immersive way to experience a property online and enables viewers to feel like they’re really there. Matterport is a highly sophisticated 3D camera technology used to create state-of-the-art virtual tours of real estate, hotels, venues, retail spaces, arenas and more. This gives your clients a truly immersive experience generating more visual and reality perspective, increasing interactive ability and create better connections between consumers and physical properties.

Where Matterport 3D Virtual Tour can be seen?

The virtual tour can be seen anywhere one can open a link. You can use it on social media platforms, embed it to your website, add it to the property listing (such as iproperty, Mhub, prosocial. An immersive content for marketing and advertisement needs. For businesses that have Google Business account we can also upload your virtual tour to Google Street View.

Are the 3D Virtual Tours viewable on mobile devices, tablets and VR headsets?

Absolutely! Our Matterport 3D Virtual Tours are cross compatible for viewing on ANY device – desktop, mobile, tablet, VR headset – semua pun boleh!

Why Matterport 3D Virtual Tour hosted online?

Matterport 3D Virtual Tour require an enormous amount of data and bandwidth, which is why they are stored in cloud on special high speed servers. Matterport uses cloud Services as host for its Spaces. This is very important for a number of reasons, but mainly performance.

How long does it take to shoot a property?

The average time spent on-site for typical residential property is approximately 1.5 hours/1000sqft, but may vary depending on the complexity and size of the project.

How much does it cost?

Pricing may vary depending on the industry, the size of the space/property and additional features added into the content. All our service regardless the industry are performed at the same high level of quality, regardless the size of the project. If you are interested in learning more about the services we offer and the prices for each service, please contact us.

Do I need to be present for the entire scan?

You are not required to be on site while we scan the space/property. The scanning process can be time consuming and during the scan, rooms must be empty of people and animals, even the camera operator has to “hide” from the camera for each scan.

What area do you cover?

Peninsular Malaysia, Sabah & Sarawak. South East Asia and International location if required.

How do I book service?

You can drop us a message via contact page, or send us a quick WhatsApp message and we will reply you the soonest possible.

How do i prepare my space/property for virtual tour photography?

Ensure property is clean and spotless. Replace burnt out light bulbs as photographer will need light in most rooms. For more information, download this document.

What is the turn around time?

The time it takes to complete the product depends entirely on the type of the content. Our photo packages are usually completed within 24-48 hours, with rush delivery services available if desired. Video packages range between 2-7 business days; with smaller packages generally 2-3 business days, and larger package 5-7 business days. If you need a project completed urgently, please contact us and we will do our best to accommodate you, subject to availability.

How do you send a Matterport 3D Virtual Tour to me?

We will email it to you.

What forms of payment do you accept?

You may either pay in full before the commencement of the project, or a 50% deposit before commencement, with the remaining balance paid upon delivery. Payment can be made in the form of cheque or online banking.

Ownership and Use of the Service.

The materials made available on or through the Service are protected by copyright and other intellectual property rights, including all images and digital 3D model information available for viewing in the Matterport Viewer. The “Matterport Viewer” means any functionality or application on the Matterport website that displays 3D models and related content. Except as set forth below, the use on any website or other environment of any material available on or through the Service is strictly prohibited. Matterport and its licensors own all right, title and interest (including all associated intellectual property rights, in each case whether registered or unregistered, and related goodwill) in and to the Service. Matterport and its licensors reserve all rights in and to the Service not expressly granted to you in these Terms. Notwithstanding the foregoing, subject to these Terms, we hereby authorize (and encourage) you to do any of the following on a revocable, non-exclusive, non-transferable basis:

  • Use the functionality of the Matterport website and view any content available on the Matterport website through the functionality included in the website;
  • Link to any page of the Matterport website, including on any of your websites or blogs or through any of your social networking outlets;
  • Utilize the “screenshot” functionality of the Matterport Viewer, to the extent it is available, to create copies of the images as they are displayed on the screen, and post or otherwise share those images - without removing any Matterport logo or watermark or making any other modification to the image - via any of your websites or blogs or through any of your social networking outlets;
  • Link to any 3D model available on the Matterport website;
  • Display any such 3D model on your website by embedding the Matterport Viewer; and
  • Download any 3D model you are authorized to access via the Service to Matterport’s app for mobile devices that includes a mobile version of the Matterport Viewer, and display the 3D model within such mobile Matterport Viewer.
Except as authorized by the previous sentence, no portion of the Service may be copied, reproduced, republished, modified, used to create derivative works from, decompiled, reverse engineered, disassembled, uploaded, posted, transmitted, exploited, or distributed in any way without the prior written permission of Matterport (other than as needed for your computer or device to interface with the Service). Without limiting the generality of the previous sentence, you agree not to distribute in any medium any part of the Service without Matterport’s prior written authorization, unless Matterport makes available the means for such distribution through functionality offered through normal use by the Service (such as the Matterport Viewer). You also agree not to access the Service through any technology or means other than through the pages of the Matterport website, the Matterport Viewer, or other explicitly authorized means Matterport may designate. If you use the Matterport Viewer on your website, you may not modify, build upon, hide, or block any portion or functionality of the Matterport Viewer, including but not limited to links back to the Matterport website. Any use of the Matterport Viewer on your website will be subject to these Terms.

Disclaimer.

The materials and functionalities available on the service are provided “as is” and without warranties of any kind. to the fullest extent permissible pursuant to applicable law, matterport disclaims, on behalf of itself and its affiliates and licensors, all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement. matterport does not warrant that the functions on the service will be uninterrupted or error-free, that defects will be corrected, or that the service will be free of viruses or other harmful components. matterport does not make any representations or warranties regarding the use or the results of the use of the materials or functions on the service in terms of their correctness, accuracy, reliability, results to be achieved, or otherwise. applicable law may not allow the exclusion of implied warranties, so some or all of the foregoing disclaimers may not apply to you.

Indemnification

You will indemnify, defend, and hold harmless Matterport, its affiliates, and their respective directors, officers, employees, Service providers (Novo Reperio Sdn Bhd) and agents, from and against any claim, demand, action, class action, investigation or other proceeding, including but not limited to all damages, losses, liabilities, judgments, costs and expenses (including attorneys’ fees) arising therefrom (“Claims”), brought by any third party that is based on, or arises out of: (a) your activities on or use of the Service; (b) your violation, or apparent violation, of any of these Terms; or (c) any allegation that any material you submitted to Matterport violates any law or infringes any third party right, including any intellectual property or privacy right. You shall not settle any Claim unless such settlement completely and forever releases Matterport from all liability with respect to such Claim or unless Matterport consents to such settlement in writing. For more information visit Matterport’s terms of use at https://matterport.com/terms-of-use